If you had asked me a few years ago whether the traditional marketing campaign had any place in social media I would have scoffed. Just more evidence of marketing’s old-fashioned, ADHD-driven, love-’em-and-leave-’em approach.
I would have had only slightly less disdain for the audience for these campaigns. Fly-by-night opportunists hoping to win your Facebook sweepstakes. Win or lose, after the contest is over, they’d ditch you as quickly as a toddler dispatching a fistful of broccoli.
After all, “engaging” is one of the four components of social media management. If all you do is run contests and campaigns on Facebook, how can you expect to hold onto prospects over the long term?
But then I see something like HP Technology Services (HPTS)’ “Where’s the Humanity in Your Technology” campaign, or Hitachi Data Services (HDS)’ Social Media Buzz campaign. These campaigns were the winners of this year’s ITSMA Marketing Excellence Awards. (You can read synopses of the programs here and here.) The campaigns used two methods that play well to Facebook users:
- Let them play games. You’ve heard of Farmville, right? Facebook is the fun social network. HP questioned Facebookers about their work styles and matched them to an “IT personality.” Then HP did something cool. It drove them to a microsite featuring a hand-picked group of HP experts (such as these HP cloud experts) with the same “personality.” Visitors could click on the experts to learn more about them and connect directly with them.
- Appeal to their sense of charity. Many people feel less silly engaging in games and contests if it is part of doing a good deed. Companies are having success pulling in fans by linking to charitable cases. In HP’s case, it was CARE, the aid relief organization.
- Let them win stuff. Contests, giveaways, and sweepstakes do really well on Facebook. Indeed, HDS initially started publicizing its contest across Twitter, LinkedIn, Google AdWords, and with media partners as well as Facebook, but soon shifted most of the budget to Facebook because response was so much better there. HDS also did something cool. It segmented its offers to get to the audience it really wanted: After running people through a qualification form, the target high-level executives got a chance to win a free IT storage assessment. Non-targets could win Hitachi consumer products and went to a separate database. The strong results from campaign show that C-levels actually are on Facebook and are just as vulnerable to contests as the rest of us.
Now, I know what you’re thinking: Koch, you slut. You’re just warming up to social media campaigns because you work for ITSMA and these are the companies who won your contest.
I’m not a slut, I’m a snob
Actually, I’m not a slut. I’m more of a snob. I’m a content guy and I think thought leadership is the best way to build nurturing relationships with contacts in B2B marketing. I still believe that. But my monism was shaken not just by our social media award winners but by something else I saw this week. Marketing automation vendor Eloqua released a SlideShare entitled 10 ways to “solve” Facebook for B2B.
The presentation mostly hypes Eloqua’s Facebook campaign, but a couple of things stood out for me. One was that a sweepstakes drove 43% of the traffic to Eloqua’s Facebook page, far more than other sources.
Plan for the loss of likes
Then came the real epiphany. They actually planned the campaign with the expectation that many of the “Likes” would disappear after the sweepstakes. They planned for it and tried to stanch the bleeding with a steady stream of relevant content to try to hang onto the minority who came for the contest but also had some level of interest in and need for marketing automation.
This is your funnel on Facebook
So maybe this is your funnel on Facebook: Build spikes in traffic with contests and giveaways and then try to slow the losses with content so that the overall pipeline grows somewhat after the giveaways have settled.
What do you think? Can campaigns coexist comfortably with a thought leadership lead nurturing strategy? Or will the campaigns just distract us from the need to do the hard work of a consistent relationship building strategy?
- 4 Reasons Why Facebook Stinks for B2B Marketing (christopherakoch.com)
- 7 reasons why social media success has nothing to do with social media (christopherakoch.com)