Recently, I was preparing a workshop on social media for an ITSMA client. The marketer in charge of the company’s social media effort gave me a clear edict: “Look, I don’t want you focusing on Facebook, okay? We don’t see the value of it for B2B and we want it off the table. Every time we talk about it, we have an endless argument that leads nowhere.”
Seemed a bit harsh, but I had to admit that I had been harboring my own doubts about the value of Facebook for B2B for a long time. I’m not saying that B2B companies shouldn’t be on Facebook. I think every company should be on Facebook. There are just too many people passing through those turnstiles not to put up a sign somewhere. So I think B2B businesses should have a Facebook page that shares whatever content the company is already producing. Why not? It’s yet another channel for reaching customers and the effort required to set up a Facebook page and create RSS feeds of your content to update it is pretty small.
But let’s put this all in context. What is B2B marketing all about? Relationships, right? And I just don’t see what’s good about Facebook for creating relationships in B2B. Much of what works on Facebook seems to fall into two camps:
- Charity. I see many brands launching altruistic campaigns on Facebook to get attention and burnish their reputations.
- Contests/giveaways/games. Much as people at trade shows will do just about anything for a t-shirt, it seems pretty easy to get people to click the like button if they can get free swag or get a chance to win something. EMC, Cisco and Intel have had success with this kind of focus for some time now.
But I notice a few things about B2B efforts on Facebook that leave me skeptical:
- Engagement is campaign focused and temporary. I see brands investing effort in campaigns around a particular event or contest, but what about the space in between? If the only way to get people interested in your content is by giving them stuff instead of wisdom, how are you supposed to sustain that connection over the long term?
- Conversation is banal or non-existent. The B2B pages I’ve seen on Facebook are broadcast focused. Lots of big graphics and calls to action around the above mentioned swag and charitable causes, but I’ve never seen anything in the way of substantive discussion that anyone would mistake for thought leadership, as you would on say, a good blog post by a subject matter expert.
- The like button is a blunt instrument. There’s no denying the power of Facebook as a platform. Its sheer numbers mean that brands get tons of likes. But click on that like button and X,Y,Z Company is in your Facebook stream forever (with no clear way to get rid of it) along with the stuff you really want to read from your BFFs. That’s gotta get old pretty quickly. Research shows that people unlike brands on Facebook nearly as often as they shut off other channels and for all the same reasons: “too frequent, irrelevant or boring communications.”
- The perception of Facebook as a consumer platform persists. I keep waiting for Facebook to buy LinkedIn or Twitter and just put an end to the business vs. consumer distinction. But until they do, it seems that the perception will persist. Is it any wonder that B2C marketing techniques dominate? Facebook just doesn’t seem like a good source for B2B thought leadership.
Again, I’m not saying Facebook shouldn’t be part of a B2B social media strategy, but its utility as a platform for building a deeper relationship with B2B buyers still seems limited. What do you think?