June 19, 2013

Does integrity make you a social media loser?

In three plus years of tweeting, I’ve picked up what I perceive to be the general etiquette for engaging on Twitter. I’ve also done research asking B2B marketers how they engage and how they educate their employees and SMEs to engage. I’ve rolled all that up into an approach that I doubt constantly.

I don’t seem to be alone. Lots of people seem to be having Twitter identity crises these days. Social media a-lister Chris Brogan, who had a policy of following back everyone who followed him, deleted everybody before finally settling on a few hundred people to follow and shifting his attention to the new social network on the block, G+. Another popular blogger, Mitch Joel, worries that he sucks at Twitter because he doesn’t follow everyone back.

Meanwhile, we have opportunist sites like Triberr that let you “grow your reach” by automatically tweeting things that people in your “tribes” write about, as explained (exposed really), by Neicole Crepeau in this excellent post. What a ridiculous notion, that someone’s content is worth tweeting every time. I don’t know anyone whose content I would recommend to my followers every time (and I have 135 feeds I follow in Google reader). Do you?

It’s always been clear that the people who invented Twitter don’t really know what to do with it, but up to now, it seemed like the users did. Now I wonder. I’ve invested hundreds, maybe thousands of hours into Twitter and I’m starting to feel like a loser. Integrity is one of my few talents and I’m afraid it’s wasted on Twitter.

Here’s my list of what seem like the right things to do on Twitter so that I feel like I’m being a good member of the B2B marketing guild—i.e., helping my followers learn and discover new people who have smart things to say about marketing. Can you add your recommendations to this list or tell me why I’m wrong? If you feel strongly about this, maybe we can turn it into a Twitter pledge and share it.

  • I read everything I link to in my tweets and everything I re-tweet
  • I don’t tweet my blog posts multiple times unless there have been comments that I want to alert people to
  • I do automatically schedule tweets but I don’t auto-tweet stuff I haven’t read
  • I tweet links to content, not quotes from famous people
  • Follower counts don’t enter into my decision whether to follow someone
  • I tweet at least 5:1 ratio of other people’s content to my own
  • I tweet thank yous to people who mention me in their tweets

That’s my list. What’s yours?

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  • http://SHGWW.com Jeffrey Summers

    These behaviors are hardly those of a loser. If that’s the case then where do I sign up?

  • http://digitalb2b.wordpress.com/ Eric Wittlake

    Chris, I respect you and look up to you, and I appreciate how you have chosen to engage on Twitter. Knowing that what you share is something you read or watched first and then decided was worth sharing is why I see your tweets as recommendations, not newsfeeds.

    If you are a Twitter loser, we need to talk about what makes a winner, and then consider if that is really the kind of winner we want to be. Masses of followers with limited engagement? Successful based on broadcast measures only? I would rather be the loser that is learning from others, engaging and developing new relationships.

    One thing that has been eye opening for me is seeing the stats of people with massive followings. Through Triberr I’ve seen just how FEW visitors people with 20,000, 50,000, even 100,000 followers send. They have numbed their audience by oversharing, or maybe those followers never paid attention in the first place (yes, I’m using Triberr and have had a range of emotions about it, fodder for a full post).

    When we overshare, we either are no longer recommending, or the bar we have set for what we will recommend is set low and our recommendation is no longer valued.

    So continue being a loser, we appreciate you all the more for it.

    – Eric

    PS I’ll answer your question also. One additional thing I try to do is spend a couple minutes looking at my home stream from time to time. I don’t auto-follow back, so everyone there I followed for a reason at one time. My B2B and social media lists can quickly become a bit of an echochamber, rediscovering other voices is valuable.

  • John Doherty

    Hey Chris -

    This is a great article and I really echo your sentiments. I’m pretty active on Twitter and have a good engaged following. I try not to be too self-promotional and try to add a lot of value to the Twitter SEO community.

    I want to alert you, though, that Triberr has 2 different options. One is to auto-tweet, the other is to manually approve the tweets you send. Yes, I am on Triberr and know one of the cofounders personally. I am also very careful with how I use it and don’t like it when people automatically tweet my writing. I agree that it demeans the work and doesn’t add value.

    That being said, Triberr has recently released their “Zombie algorithm” which does not allow people to have more than 75% of their tweets from Triberr. If they do, their account is put into “zombie” mode and they cannot tweet from Triberr again until they start actually engaging on Twitter.

    Just my 2 cents. Also, this is my first time reading your blog and I’ll be back for sure!

    Cheers - 

    John

  • http://twitter.com/shelleywenk shelley wenk

    Integrity never makes one a loser. I mostly listen on Twitter, and try to tweet or retweet only when I have something to say about an item.

  • http://www.christopherakoch.com/ Chris Koch

    Hi Shelley,
    Thanks for investing the time in making Twitter better. Good to have you out there.

  • http://www.christopherakoch.com/ Chris Koch

    Hi John,

    Thanks for adding the information about Triberr and I respect your use of it. I just remain skeptical. It’s clear that the “big idea” behind Triberr and sites like it is to extend your Twitter reach and the subtext is that you can do that through shortcuts. I don’t think there are any shortcuts to building a good Twitter community for yourself–from a business context anyway. You have to find the right people to engage with one by one. It is a slow and sometimes annoying process (so many spammers and self-promoters out there).

  • http://Twitter.com/Ed Ed

    This is certainly a fair and solid screed, but
    I’m still trying to find the connection between your post title and the content of your post.
    (Not being a wise ass)

  • http://www.christopherakoch.com/ Chris Koch

    Thanks, Eric. I like your point about the home stream. I look at the home stream every day because if I’m not getting valuable content from it, I’m following the wrong people. Lots of people say that they don’t go near their home stream–it’s too much of a fire hose. They look at lists. But I find most of the lists to be echo chambers, as you point out. I hardly ever read them anymore. To mix things up and expose myself to new people, I have search columns set up for “B2B” and “thought leadership,” since those are topics I write about a lot. I tried “social media” but it was too spammy…

  • http://www.christopherakoch.com/ Chris Koch

    Hah! Good line, Jeffrey. Thanks.

  • http://www.christopherakoch.com/ Chris Koch

    Hi Ed,

    Not to get too sanctimonious here, but my concern is that by investing lots of time in finding the right content and tweeting only that, we are lost in the sea of spam and over-sharing. The people who invest the time in creating and sharing good content may start getting frustrated and leave, at which point investing in Twitter becomes a losing proposition. I want something back for all that time I invest!

  • http://diyblogger.net/about Dino Dogan

    Hi Chris,

    I created Triberr out of frustration. Mediocre content on sites like HuffPost, Mashable, etc. get a TON of exposure. Meanwhile, there are small and medium sized bloggers who write AMAZING content that is never seen by anyone. Triberr changes that.

    I am extremely proud of the fact that we bring around 100 thousand targeted visits to our member’s blogs each day. I also love the fact that the attention in the blogosphere is turning away from being focused on 1 percenters to being focused on each other.

    Now, Triberr isn’t for everybody. In fact, I’ve written a post about it. But my personal view is that I have no idea whatsoever what 9000 of my twitter followers are in the mood to read right at this moment.

    So I share posts written by my friends. These bloggers have a history of being great. Many of us are in the same field, so they are no necessarily always speaking to me, but they ARE speaking to my audience, and my audience finds that very valuable.

    Im not trying to change your mind, I just wanted to give you a piece of mine. Hope it helps in understanding Triberr little bit better.

  • http://www.christopherakoch.com/ Chris Koch

    Hi Dino,

    Thanks for commenting. i appreciate the explanation.

  • http://www.christopherakoch.com/ Chris Koch

    Hi Jim,
    Wow. You must choose whom you follow very purposefully then, too. What are your principles for choosing people?

  • Anonymous

    I found looking at the stats of the click-thrus of my Tweets, I learned how useless retweeting is. Even if it was something I read (or wrote), personally recommending. 

    I think the ‘loser’ (and I am one of them too) needs to find new friends, not change what they do or share.

  • http://www.christopherakoch.com/ Chris Koch

    Hi Dave,

    I feel your pain! I think your comment underscores that there are no shortcuts to social media engagement. My tweets and RTs aren’t exactly burning down the house either. But they are doing better than when I started this all four years ago. The bottom line is you’ll have a harder time getting more quality friends if you don’t keep sharing good, relevant content. Another option, of course, is to start a blog. It gives you a place to send people from Twitter and gives them more reason to follow you. Keep going!

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