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Companies who want to add their voices the blogosphere have a decision to make: Do we allow individual employees to be the dominant force in our efforts, or do we keep the focus on the company by creating group-authored blogs?
In part, this is an issue of control. Some companies have decided to let a thousand flowers bloom—i.e., individual employees can blog as long as they adhere to the company’s social media policy. The other is to take a more controlled approach and put a blog or a handful of blogs on the corporate website.
Multi-author blog are easier for companies—but what about the audience?
It seems that most blogs that are on the corporate website are multi-author affairs. The advantage to multi-author blogs (though not necessarily to the audience’s advantage), is that the workload can be shared, reducing the dreaded gaps in posts if bloggers get really busy in their day jobs. There is also less disruption when a blogger leaves the fold. And the brand or the issue that the brand wants to promote (say cloud computing, for example) remains the focal point of the blog rather than a particular personality.
The downside to this approach is that the blog can seem muddled, with bloggers of varied interests and abilities going off in their own preferred directions, leaving the reader to wonder who’s in charge here. It’s also harder to avoid the perception that the blog is a corporate organ rather than a natural outgrowth of your employees’ passions.
Multi-author is part of traditional branding
The multi-author approach is more loyal to the traditional marketing approach that says that the brand comes before the individual. Yet there’s no question that blog readers are looking to connect with a person, much as people follow their favorite columnists in a newspaper or a favorite character on a TV show. They enjoy getting to know the blogger over time.
Increasingly, I think the multi-author approach will become old school. An interesting article this week, Brand Building, Beyond Marketing, essentially argues that the issue of brand has gotten beyond the control of marketing and is increasingly embodied in the actions of individual employees. (This is especially true for services companies, which don’t have concrete products that can do the branding for them.)
Individuals can burn out—or just leave
Now, it is possible to highlight individual contributors within a group-authored blog to give readers a better sense of connection, but for me it never works as well as when the individual takes responsibility for the whole enchilada. Individuals can’t afford to play it safe if they want to build and keep their audiences.
The downside to this approach is that individual bloggers can get burned out easily (most already have day jobs, right?). Another problem is that they may move on to another company, perhaps taking their audience and any brand cred they’ve helped you build with them (most people pick on Robert Scoble as an example of this).
I don’t think there’s a definitive answer to this question yet—at least I haven’t seen any good research comparing individual vs. multi-author blog performance.
What do you think?

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