Why bother with thought leadership? Five questions and answers.

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This post is from a real query I received from a client this week. The questions display a healthy distrust for accepted wisdom, which I like, and provide a good test of the thinking behind thought leadership marketing. See what you think of my answers:

  • How did thought leadership initiatives in companies begin? Thought leadership marketing is based on the academic research publishing model, in which academics created journals built around a peer review process. The journals have boards made up of top academics in a given field. They review submissions from other academics in the field and approve them for publishing in the journal. The most famous business incarnation of this model is the Harvard Business Review, which began publishing in 1922. When the consulting industry began soon thereafter, McKinsey took the academic journal model and applied it to its marketing, which resulted in the McKinsey Quarterly.The Quarterly is the first real example of thought leadership marketing. It looks and feels like an academic journal but it is essentially a marketing vehicle because it focuses mostly on ideas, research, and case studies generated by McKinsey consultants and an internal research group. It is staffed by editors who work exclusively for McKinsey and are not academics. The Quarterly is the first and still the most successful form of thought leadership marketing. Other companies have adopted pieces of the academic research publishing model for their own thought leadership marketing. For example, many companies carry out primary and secondary research and publish it; they may also use that research as the basis for an opinion piece that speculates, based on the research and the experience of subject matter experts, on trends in a market vertical.
  • Is it only focused in knowledge intensive industries? This depends on whether the products and services themselves are knowledge intensive. In industries where the product or service is very information intensive, such as research, management consulting, technology, aerospace, etc., you will find that the importance of thought leadership marketing is greater than in industries where the products have less of a knowledge component, such as manufacturing and retailing. However, every industry has an element of thought leadership potential, because all companies are eager for information about competitors, best practices, and process improvements. This led to the explosion of the trade magazine industry during the 1960s-1980s. Even in industries with low information intensity in their products—coin-operation laundry franchises, for example—there was a trade magazine offering information about how to improve business practices. Thus, thought leadership is applicable to any industry with interest in competitive information and process improvement.
  • Why did companies start focusing on it? Marketers began using thought leadership when they recognized that customers and prospects were growing weary of salespeople trying to sell them products without knowing about the business issues that customers and prospects faced. Thought leadership became a way to demonstrate knowledge of prospects’ business and vertical market issues and to suggest solutions to those issues. It became a way to build trust and interest among prospects and to build a relationship with prospects based on knowledge rather than product information. Especially in B2B, where the products and solutions are complex and usually need to be adapted/customized in some way, developing the relationship through knowledge helps demonstrate to customers that providers can go beyond the product specification sheet and help them with their business needs.
  • How was it different from branding/other marketing initiatives that were carried out earlier? Thought leadership is different because it focuses on educating rather than selling. Thought leadership, done well, provides information about the prospects’ businesses and verticals that helps them determine how to address business problems they face. Thought leadership changes the dynamic from selling what you have to helping customers figure out what they need.
  • Why is focus on thought leadership important for companies in knowledge intensive industries now? Thought leadership is a way to engage prospects and customers earlier in the buying cycle, in the Epiphany Phase. Especially in B2B, products and services are becoming more complex and sales cycles are getting longer. Thought leadership is a way to provide helpful information to prospects and customers early in the buying process, before they have fully articulated their needs. Early engagement builds credibility and creates a stronger relationship. Thought leadership also opens up the possibility for thought leaders to establish their companies as preferred providers by helping customers formulate the projects that become RFPs.
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Comments

  1. Tim Parker says:

    Chris

    Good potted history. A couple of things I wonder about:

    • “Products and services are becoming more complex and sales cycles are getting longer.” I wonder: I don’t imagine selling leather to Henry Ford for 10s of thousands of cars a year was either quick or easy – still had to deal with consistent quality, high volumes, complex logistics etc, all with fewer tools and poorer information. With communications being what they were, the sales cycle might have been longer. Unless Henry grew his own, which would lead to the next point…

    • “Marketers began using thought leadership when they recognized that customers and prospects were growing weary of salespeople trying to sell them products without knowing about the business issues that customers and prospects faced.” People have been selling each other stuff for thousands of years – why would weariness only have set in a couple of decades ago? Might have something to do with increased outsourcing/disaggregation of companies that means there is more inter-organizational selling of complex offerings, for instance. And the internet making it easier to publish and find educational material. Possibly more than one factor.

    Again, useful perspective.

    thanks

  2. I think this is very fertile ground, but I wonder, isn’t it time for a new approach for thought leadership?
    So many tech vendors are doing it, but just reading Wikinomics (Tapscott and Williams) proves now more than ever that it is time for dialogue not monologue; time to put your message in the hands of other people and for marketers to be on ‘receive’ mode as well as ‘send’. The case histories of the likes of Goldcorp prove that there is just as much talent and vision outside an organisation’s walls as there is inside.
    That being so, it’s a lot harder now to convince prospects that your organisation alone has a monopoly view on the future.

    Wikis, blogs and social networks have led the way, so I wonder if it is time for Thought Leadership to have a makeover and maybe even give way to Thought Meritocracy. Set the agenda of course, but why not open up the conversation by inviting prospects, partners and customers to be part of the Thought programme. Ask for their views and you will surely get perspectives that only people on the outside can see – and that in turn may mean your view becomes better balanced and all the richer for it.
    Maybe that is the way (perversely) that you REALLY become a leader – by listening and learning more rather than sticking to only internal thinking.

    Vendors are waking up to Thought Meritocracy; it is easier to learn more and develop your thinking by listening than it is by speaking.

    Best

    Drew Nicholson
    dnx

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